Contact Information and Customer Service Ordering Information Wholesale Information
(Business to Business)
E-MAIL CORRESPONDENCE
gardens@southernexposure.com
Please, include "SESE" in the subject line of all e-mail correspondence.
This will help ensure that your message is not caught by our spam filter!
If you are new to us
and have questions about variety selection, prices, and cultural information
we suggest that you first consult our informative catalog since it will answer
many of your questions. E-mail inquiries and comments are always welcome, but
please be aware that e-mail correspondence may not be accessed daily at certain
times of year. Please use the telephone for time-sensitive matters.
STAFF ASSISTED
TELEPHONE HOURS
540-894-9480.
JANUARY
through APRIL: Staff assisted hours are Monday through Friday
11:00 AM to 3:00 PM (Eastern Standard time). Our staff will be happy to assist you in placing your
order during peak season. These phone hours are for placing orders
or inquiring about the status of an order. At other times (24 hours/day)
you may leave your order on our answering machine. To help us serve
you better please fill in your order blank completely and have your
credit card on hand before you call.
MAY through DECEMBER:
During May through December our staff
may be outside in the seed gardens tending crops or processing seed. We answer
the phone when possible, but please be prepared to leave your order on our answering
machine.
FAX ORDERS
540-894-9481
We welcome fax orders, 24 hours per day, 7 days a week.
It is very important that you fill in your order form completely. Order forms
which are incomplete may be delayed due to additional processing required or
by the need to contact you for missing information.
Additional order forms can be downloaded in PDF format.
MAIL ORDERS
Our mailing address is P.O. Box 460, Minera-l, VA 23117.
It is very important that you fill in your order form completely. Order forms
which are incomplete may be delayed due to additional processing required or
by the need to contact you for missing information. Additional
order forms can be downloaded in PDF format.
VIRGINIA SALES TAX
There is a 5.0% state sales tax on orders shipped to Virginia addresses, unless
accompanied by a signed exemption certificate.
PACKING, SHIPPING and HANDLING CHARGES
Packing, shipping and
handling charges are based on the size and type of order.
Please use the chart below to determine the cost of packing and shipping to
each address.
For merchandise totals:
up to $10.00, add $3.00
$10.01 to $30.00, add $4.00
$30.01 to $50.00, add $5.00
$50.01 to $120.00, add $6.00
$120.01 plus, add 5% to subtotal
Orders are
shipped in the sequence they are received. During peak season (December through April)
allow 7 to 21 days to receive your order from the day you send it.
We will notify you if any delay is anticipated. If you have not received
your order after 30 days, please contact us and include the date of
your order, your telephone number, and let us know if your check has
cleared the bank.
We ship the
most economical way, usually by the U.S. Postal Service.
Customers with Post Office boxes: please include a street address
and a daytime telephone number in case we ship by United Parcel Service
(U.P.S.).
Bulb Shipments
(Seasonal Items): Orders are tallied throughout the year for shipment
commencing mid-September and ending late-October. We ship to northern
areas first. A free 4 page growing guide is included with your shipment.
Bulbs are shipped only within the 48 contiguous U.S. states. Bulb
orders received after September 1 are shipped the following year.
Canadian
Customers: If only seeds
are ordered, add $2.00, otherwise double the shipping and handling
rate. Please make payment only with a Canadian Postal Money Order
payable in U.S. dollars.
PRIORITY HANDLING SERVICE
Priority
Handling guarantees that your order will be shipped by Priority Mail
within 48 hours of receipt of your order (Saturday, Sunday and holidays
excluded). The fee for this service is in addition to
the regular packing and shipping. A daytime phone number required.
Rates are as follows:
For merchandise total:
up to $25.00, add $5.00
$25.01 to $50.00, add $7.50
$50.01 to $100.00, add $10.00
Priority handling on orders over $100.00 is subject to approval.
Note: Priority Handling does not apply to fall bulb shipments.
SUBSTITUTIONS and BACKORDERS
Substitutions: At least 98% of our seeds and supplies are
in stock on a year-round basis. In case we sell out of a seed variety
please let us know if substitutions are acceptable and we will supply
a similar variety if available.
Backorders: If it is necessary to back order an item
we will hold your backorder up to a maximum of 45 days, unless other
arrangements are made. In the event an item is sold out, we issue
a refund or a credit according to your stated preference. Credit card
orders are credited electronically to your credit card account. Canadian
customers are issued a credit memo.
CUSTOMERS OUTSIDE THE CONTINENTAL UNITED STATES
Alaska, Hawaii,
Guam, Puerto Rico, Virgin Islands, and APO, FPO addresses:
We cannot ship bulbs to these locations.
Canada: If you would like a copy of our catalog please
send $3.00 to defray postage and printing costs. Payment must be made
in the form of a Canadian Postal Money Order in U.S. funds, or a check
in U.S. funds drawn on a U.S. bank, or in cash (U.S. dollars). We
cannot ship bulbs to Canada.
All Other
Countries: To order our catalog
send $5 for air mail delivery or $3 surface delivery. Payment must
be in U.S. dollars (cash), international postal coupons, or a check
in U.S. funds drawn on a U.S. bank. Before you place an order you
will first need to request a copy of our foreign ordering terms. For
detailed ordering information send your e-mail inquiry to gardens@southernexposure.com
PAYMENT METHODS
We accept
personal checks, money orders, plus VISA, MasterCard, Discover, and
American Express. Your credit card is charged the day your order is
shipped, including back-ordered items and seasonal items reserved
for later shipment. Your credit card information is secure when you
order by phone or fax, but we cannot be responsible for any credit
card information submitted by e-mail.
GUARANTEE
We want our
customers to be 100% satisfied with our seeds and products. If
your purchase proves dissatisfactory we will replace the item or refund
the purchase price. For full details see our catalog.
QUESTIONS ABOUT YOUR ORDER?
If you have
a question about your order please call us at (540) 894-9480 or send
a fax to (540) 894-9481. Please do not use e-mail for time sensitive
matters since e-mail may not be checked daily. To locate your order
quickly, it is helpful to have your order number, your name and address,
and a daytime phone where we can reach you.
SEED RACKS for GARDEN CENTERS and
HEALTH FOOD STORES
Many
varieties of our seeds are now available wholesale to
selected retail stores, garden centers, and health food
stores. Our
attractive seed display unit holds 15 varieties and is
designed for countertop display or wall mount. Please
call or write for a copy of our wholesale seed packet
terms.
MARKET GROWERS
Bulk
quantities are available at a discounted price for a
limited number of seed varieties. These are listed both in our print
catalog and on-line catalog. If you order 10 or more
packets of the same item you may take an additional 10%
off the retail price of that item.
Return to the Southern Exposure Seed Exchange home page
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